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Privacy Policy

Robi9 takes the protection of your personal data seriously. This privacy policy explains in detail what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
Important: By using any Robi9 service, you are agreeing to this privacy policy. Please read it in full.
Table of Contents
1What Information We Collect 2Purpose of Data Use 3Data Sharing Policy 4Cookies & Tracking 5Data Retention & Duration 6Your Rights 7Security Measures 8Third-Party Links 9Children's Privacy 10Policy Changes

1. Information We Collect

From the moment you create an account to every transaction you make, we only collect the data that is genuinely needed to provide you with a secure and quality service. We do not ask for anything beyond that.

We generally collect the following types of information:

Data Type Example Collection Date
Identity Information Full name, date of birth, national ID number During registration & KYC verification
Contact Information Mobile number, email address At the time of registration
Financial Information BKash/Nagad/Rocket number, transaction history During deposits and withdrawals
Technical Information IP address, device information, browser type Automatically, upon visiting the site
Usage History Betting history, login times, preferred games While using the platform
Communication Records Support chat messages, complaints When using customer service
Please Note: Robi9 will never ask for your bank password, OTP code, or full card number. If anyone requests this information, treat it as fraud.

2. Purpose of Data Use

Robi9 collects your data solely for legitimate and transparent purposes — keeping your account secure, processing payments smoothly, and improving your overall experience.

  • Account Management: Confirming logins, recovering passwords, and sending security alerts.
  • Payment Processing: Processing deposits and withdrawals quickly and securely.
  • KYC Verification: Verifying your identity and preventing fraud.
  • Legal Obligations: Ensuring compliance with Anti-Money Laundering (AML) regulations and meeting regulatory requirements.
  • Customer Service: Resolving your complaints and queries.
  • Platform Improvement: Analyzing usage patterns to improve service quality.
  • Promotional Communications: Sending you bonus and promotional notifications with your consent.
  • Security Monitoring: Detecting suspicious activity and protecting your account.
Our Commitment: Your data will never be sold to third parties or shared with advertisers for commercial purposes.

3. Data Sharing Policy

Robi9 never shares your personal data with third parties arbitrarily. In certain specific situations, limited data may be shared — all of which are clearly outlined below.

  • Payment Providers: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to verify transactions. These providers are bound by their own privacy policies.
  • Legal Authorities: Data may be disclosed to regulatory authorities in response to court orders, government investigations, or other legal obligations.
  • Technology Partners: Technology providers that support our platform operations may access limited data under strict confidentiality agreements.
  • Fraud Prevention: Relevant authorities may be cooperated with in investigations involving cybercrime or fraud.
Never for marketing purposes: Your data is never sold or shared with advertisers, data brokers, or marketing firms.

4. Cookies & Tracking Technologies

Robi9's website and app use cookies and similar tracking technologies to enhance your browsing experience and help the platform function more effectively.

  • Essential Cookies: These cookies are essential for keeping your login session active, verifying security, and ensuring the basic functionality of the platform. They cannot be disabled.
  • Functional Cookies: Used to remember your preferences (language, theme) and provide a personalized experience.
  • Analytics Cookies: We collect anonymous statistics on page visits and time spent to help improve the platform. All data is fully anonymized.
  • Cookie Controls: You can delete existing cookies or block new ones at any time through your browser settings. Please note that some features may not work as intended if you do so.
You're in Control: You can accept or decline analytics cookies via the cookie consent panel when you first visit the site.

5. Data Storage & Retention

Robi9 does not retain your data longer than necessary. The retention periods for each data type are outlined below.

  • Account Information: Retained while the account is active and for up to 5 years after closure if required by law.
  • Financial Transaction Records: Retained for a minimum of 5 years in compliance with AML regulations.
  • KYC Documents: Retained for up to 5 years after account closure.
  • Cookies & Session Data: Automatically deleted after the session ends.
  • Support Contact: Up to 3 years after the issue is resolved.
  • Marketing Preferences: Deleted immediately upon withdrawal of consent.
Deletion Request: You may contact our support team at any time to request deletion of data that is not subject to legal retention requirements.

6. Your Rights

As a Robi9 member, you have several important rights over your own data. We respect these rights and respond to all requests within 30 days.

  • Right to Know: You have every right to know what data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
  • Right to Restrict Processing: You can request that we stop using your data for specific purposes.
  • Right to Portability: You may request your data in a readable format.
  • Right to Object: You may object to marketing communications or certain types of data processing.
To exercise your rights: Send any data rights requests to our support team. Email: [email protected] (plain text).

7. Security Measures

Robi9 uses industry-leading security technology to protect your personal and financial data. Our security team monitors systems 24/7.

  • SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Encrypted Database: All stored data is kept in encrypted form.
  • Access Controls: Only authorized personnel can access the information they need.
  • Routine Security Testing: Regular audits conducted by third-party security experts.
  • Data Backup: Data is kept safe in secure, encrypted backups.
In the event of a data breach: In the event of a data security incident, we will notify affected members within 72 hours and take the necessary action.

8. Third-Party Links & Services

The Robi9 platform may occasionally connect with third-party services or payment gateways. These external services are governed by their own privacy policies.

  • Robi9 is not responsible for the privacy practices of third-party websites or services.
  • When making payments via bKash, Nagad, or Rocket, their respective privacy policies will apply.
  • Our technology partners operate under strict data processing agreements.
  • It is advisable to read the privacy policy of any third-party service before using it.

9. Children's Privacy Protection

Robi9's services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

  • Age is verified at registration and users under 18 are not permitted to create an account.
  • If we become aware that any minor's data has been collected inadvertently, it will be deleted immediately.
  • If you believe a minor is using this platform, please notify our support team immediately.
For Parents: Use parental controls on your device to prevent your child from accessing this platform. To learn more about responsible gaming, Responsible Gaming View the page.

10. Policy Changes & Updates

Robi9 reviews and updates its privacy policy periodically. Changes may occur due to legal updates, new service launches, or technical developments.

  • You will be notified in advance via your registered email or SMS of any significant changes.
  • The date of each revision will be clearly stated at the top of the page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • If you do not agree to the changes, you may request that your account be closed.
Stay Up to Date: Check back on this page regularly. We always display the date of the latest update at the top of the page.

What makes Robi9's privacy policy different?

We don't just make promises — we keep them through technology and transparency.

🔒
End-to-End Encryption

Every transaction and piece of personal data is protected with 256-bit SSL/TLS encryption. No third party can intercept or read your information in transit.

🛡️
No Data Sales

Robi9 never sells your personal data to advertisers or data brokers. Your data belongs to you, and only you.

👁️
Full Transparency

We are clear about what data we collect and why. No hidden terms or complex legal jargon — everything is stated in plain, straightforward language.

⚙️
In Your Control

You decide what data stays and what gets deleted. Submit a request to support at any time and we'll act within 30 days.

🔄
Regular Security Audits

Third-party security specialists regularly review our security systems. We continuously improve based on their findings.

📋
Legal Compliance Assured

Adhering to international data protection standards and local regulations is a core priority for Robi9. Your data is always protected under the applicable legal framework.

Your Data Rights at a Glance

Every Robi9 member holds these rights — they are yours to exercise.

1
Right to Access Information

Contact our support team if you would like to know what data we hold about you. Full details will be provided within 30 days.

2
Right to Rectification

If any information in your profile is incorrect, you can request a correction and it will be updated accordingly.

3
Right to Erasure

You may request deletion of any data that is not subject to legal retention obligations.

4
Right to Object to Processing

You may opt out of marketing communications or object to the use of your data for specific purposes.

5
Right to Data Portability

You may request your data in an easy-to-read format (CSV/JSON).

6
Right to Withdraw Consent

You may withdraw your consent to data processing at any time. This does not affect the lawfulness of any processing carried out prior to withdrawal.

Join a Safe & Trusted Platform

Now that you've read Robi9's Privacy Policy, you can see how seriously we take your data. Join this transparent and trustworthy platform today — sign up now and enjoy Sports Betting, fish games, and much more.

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Related Pages
About Us Terms and Conditions Responsible Gaming Frequently Asked Questions (FAQ) Deposit Guide
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